ORO SERENO

FAQ

Frequently Asked Questions

About Our Products

What are ORO SERENO essential oil blends?

ORO SERENO blends are premium essential oil roll-ons crafted from 100% natural, therapeutically pure botanicals. Each 10ml roll-on bottle contains a unique proprietary formula designed to work across your body, energy field, and spirit simultaneously.

Are they safe to use directly on skin?

Yes. All our blends are pre-diluted in a jojoba oil base, making them safe for direct skin application at pulse points. We recommend a patch test before first use. Discontinue if any irritation occurs.

Are the ingredients 100% natural?

Yes. We use only the finest, therapeutically pure essential oils. No synthetic fragrances, no parabens, no harmful additives.

Can I use multiple blends together?

Absolutely. Our blends are designed to layer beautifully. Many customers use AURA · LIGHT in the morning and CALM · SERENITY at night, or combine ENERGY · VITALITY with HEALTH · HEALING for a full wellness ritual.

Are the products suitable for sensitive skin?

Our blends are diluted in jojoba oil which is gentle and non-comedogenic. If you have allergies to specific botanicals, please review the ingredients before use.

Orders & Shipping

How long does delivery take?

Domestic Malaysia: 3–5 business days
International: 7–14 business days

What is the shipping cost?

Malaysia: RM 15 flat rate
International: RM 75 flat rate

Do you ship internationally?

Yes, we ship to Singapore, Hong Kong, Australia, United Kingdom, United States, and 20+ other countries.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused products within 14 days of delivery. Email oro.sereno.26@gmail.com with your order number to initiate a return.

What if I received a damaged product?

Still Have Questions?

Email us at oro.sereno.26@gmail.com or WhatsApp us directly.