Shipping policy
ORO SERENO is an online store, shipping from Kuala Lumpur. DHL is our shipping partner for every order, in Malaysia and worldwide.
Within Malaysia
Two flat rates per order, carried by DHL eCommerce: Peninsular Malaysia RM 8, and Sabah, Sarawak and Labuan RM 25. There is no free-shipping threshold, and the rate is per order rather than per bottle.
International
Worldwide delivery with DHL Express, charged at the DHL zone rate for your destination. Every order is quoted at a 1 kg chargeable weight, which covers a single boxed set:
| DHL ZONE | DESTINATIONS INCLUDE | RATE |
|---|---|---|
| Zone 1 | Singapore | RM 90 |
| Zone 2 | Brunei · Thailand · Indonesia · Philippines · Hong Kong · Taiwan · Macau | RM 100 |
| Zone 3 | China · Vietnam · Cambodia · Laos · Myanmar · Bhutan | RM 100 |
| Zone 4 | Australia · Japan · South Korea · New Zealand | RM 114 |
| Zone 5 | United States · Canada | RM 117 |
| Zone 6 | United Kingdom · European Union · Norway · Switzerland · India · Bangladesh · Nepal · Sri Lanka | RM 128 |
| Zone 7 | UAE · Saudi Arabia · Qatar · Bahrain · Oman · Kuwait · Jordan · Turkey · Serbia · Albania · Bosnia · Montenegro · North Macedonia · Kosovo | RM 229 |
| Zone 8 | Rest of world, including Iceland, Israel, Ukraine, Russia and Pakistan | RM 245 |
Rates are DHL Express zone rates at 1 kg and exclude the prevailing DHL fuel surcharge. Import duties and local taxes are not included and are payable by the recipient on delivery. DHL revises its rates annually on 1 January; the table is updated when it does.
What ships
Every order is packed the same way: one 150 × 150 × 30 mm rigid box holding a 10 ml roll-on and a 80 × 120 mm drawstring pouch. The Power Kit ships in its own box holding three 4 ml roll-ons. Multiple-bottle and bulk orders are quoted before dispatch.
Dispatch & delivery
Orders are dispatched within two working days. Peninsular Malaysia typically arrives within 2 to 5 working days; Sabah, Sarawak and Labuan may take a little longer. International transit times depend on the destination zone. You will receive DHL tracking details by email once your order ships.